How to Use My Page

In My Page, you can check or change your order details.

  • Login to My Page
    Login to My Page

    Click the My Page icon on the top of the page. The login page will open.
    Login by entering your login ID (e-mail address) and password.

    Forgot your password?

  • Viewing Your Orders
    (1) View My Orders

    (1) View My Orders

    You can view the list of your orders on My Page Top.
    By clicking each order, the details will be displayed.

    (2) View Order Details

    (2) View Order Details

    You can check the details of your submitted orders.

  • Changing the Quantities of Your Order
    (1) Prior to the Following Steps

    (1) Prior to the Following Steps

    Please check the status of your order.
    If the status is "Confirmed" and you find the "Change Quantity" button below, you can proceed to change the quantities of your order.

    If any item in your order has the status other than "Confirmed," you can add, change, and delete items only after the status of all of the items in your order has become "Confirmed."

    Confirmed
    Adding items to, changing, and canceling your order are available.
    *You can only add items to, change, or cancel your order up until three days before your departure date. Your understanding is appreciated.
    Submitted Change Submitted Order Canceled
    Adding items to, changing, and canceling your order are not available

    Click here to see the meaning of each status

    (2) Choose the Order to Change

    (2) Choose the Order to Change

    Choose the order that you want to change, and click the "Change Quantity" button.

    (3) Change the Quantities of Your Order

    (3) Change the Quantities of Your Order

    Change the quantities to the numbers you desire.

    After you have changed the quantities, click the "Proceed to Confirm Updated Quantities" button.

    (4) Confirm Updated Quantities of Your Order

    (4) Confirm Updated Quantities of Your Order

    Confirm updated quantities and complete the steps for your order change.

    Upon submission of your order change, our system will send you an automated message on receiving of your order change request.

    At this point, the reservation of added items is not complete.

    (5) Confirmation of Your Order Change

    (5) Confirmation of Your Order Change

    After checking availability, we will send you an Order Change Confirmation E-mail within three days.
    Please read through this e-mail.

    Because of stock availability, there is a possibility that we may not be able to meet your request.
    Please keep your Order Change Confirmation E-mail, as we will ask you to present it at the time of your visit to our shop.

  • Adding Items to Your Order
    ①(1) Prior to the Following Steps

    (1) Prior to the Following Steps

    Please check the status of your order.
    If your order status is "Confirmed" and you find the "Add Items" button below, you can proceed to add items to your order.

    If any item in your order has the status other than "Confirmed," you can add, change, and delete items only after the status of all of the items in your order has become "Confirmed."

    Confirmed
    Adding items to, changing, and canceling your order are available.
    *You can only add items to, change, or cancel your order up until three days before your departure date. Your understanding is appreciated.
    Submitted Change Submitted Order Canceled
    Adding items to, changing, and canceling your order are not available.

    Click here to see the meaning of each status

    (2) Choose the Order to Change

    (2) Choose the Order to Change

    Choose the order that you want to add items to, and click the "Add Items" button.

    (3) See the Steps for Adding Items to Your Order

    (3) See the Steps for Adding Items to Your Order

    See the steps for adding items to your order and click the "Select Items to Add" button.

    If you tick "Do not show this screen again," then in the future you will be taken to the main page.

    (4) Put Items in Your Shopping Cart

    (4) Put Items in Your Shopping Cart

    Put items that you want to add to your order in your shopping cart according to the regular shopping procedure, and click the "Proceed to Enter Customer Information" button.

    How to Pre-Order

    (5) Choose the order that you want to add items to

    (5) Choose the order that you want to add items to

    Choose the order that you want to add items to, and click the "Add Items to This Order" button.

    If you want to create a new order, please click the "Create a New Order" button and proceed to place a new order.

    (6) Change the Quantities of Your Order

    (6) Change the Quantities of Your Order

    The status of newly added items to the cart will be "New." If you want to change the quantities of your order, please change the quantities on this page.

    After you have submitted your order change, you cannot change the quantities of your order until all items become "Confirmed."

    If all the information is correct, proceed to Confirm Order Change.

    (7) Confirm the Updated Order Details

    (7) Confirm the Updated Order Details

    Confirm the updated details and complete the steps for your order change.
    Our system will send you an automated message on receiving of your order change request.

    At this point, the reservation of added items is not complete.

    (8) Confirmation of Your Order Change

    (8) Confirmation of Your Order Change

    After checking availability, we will send you an Order Change Confirmation E-mail within three days. Please read through this e-mail.

    Because of stock availability, there is a possibility that we may not be able to meet your request.

    Please keep your Order Change Confirmation E-mail, as we will ask you to present it at the time of your visit to our shop.

  • Canceling Your Order
    (1) Prior to the Following Steps

    (1) Prior to the Following Steps

    Please check the status of your order.
    If your order status is "Confirmed" and you find the "Cancel" button below, you can proceed to the cancellation process.

    If any item in your order has the status other than "Confirmed," you can add, change, and delete items only after the status of all of the items in your order has become "Confirmed."

    Confirmed
    Adding items to, changing, and canceling your order are available.
    *You can only add items to, change, or cancel your order up until three days before your departure date. Your understanding is appreciated.
    Submitted Change Submitted Order Cancel
    Adding items to, changing, and canceling your order are not available.

    Click here to see the meaning of each status

    (2) Choose the Order to Change

    (2) Choose the Order to Change

    Select the order that you want to cancel, and click the "Cancel" button.

    (3) Check the Details of Your Order That You Cancel

    (3) Check the Details of Your Order That You Cancel

    Check the details of your order. If it is OK to cancel, then complete the cancellation process.

    (4) Completion of the Cancellation Process

    (4) Completion of the Cancellation Process

    Our system will send you an automated message upon the submission of your order cancellation request.

  • Past Orders
    ①(1) Viewing Past Orders

    (1) Viewing Past Orders

    Go to My Page Top and view past orders.

    Orders where the departure day is a future date are shown under My Orders.

    (2) View Order Details

    (2) View Order Details

    By clicking each order, you can see the details of past orders.

  • Favorite
    (1) Adding or Removing Favorites

    (1) Adding or Removing Favorites

    By clicking the heart icon, the product will be added to your Favorites.

    By clicking the heart icon, the product will be removed from your Favorites.

    (2) Viewing your Favorites

    (2) Viewing your Favorites

    Go to My Page, and click an image of your Favorites or the "View List" button.

  • Updating Membership Information
    (1) Prior to the Following Steps

    (1) Prior to the Following Steps

    Go to Updating Membership Information from My Page Top.

    (2) Updating Membership Information

    (2) Updating Membership Information

    Enter the updated information.
    Check the updated information and complete the steps for updating membership information.

    (3) Completion of Updating Membership Information

    (3) Completion of Updating Membership Information

    Our system will send you an automated message upon the submission of your updated membership information.

  • Changing a Password
    (1) Prior to the Following Steps

    (1) Prior to the Following Steps

    Go to Change Password from My Page Top.

    (2) Changing a Password

    (2) Changing a Password

    Please set a new password and complete the steps for changing a password.

    (3) Completion of Changing a Password

    (3) Completion of Changing a Password

    Our system will send you an automated message upon the completion of your password reset.

  • Canceling Your Membership
    (1) Prior to the Following Steps

    (1) Prior to the Following Steps

    Go to Cancel My Membership from My Page Top.

    Members who have outstanding orders are unable to cancel the membership.

    (2) Confirm Your Cancellation Request

    (2) Confirm Your Cancellation Request

    Please note that once you cancel your membership, you will not be able to use the functions available to the following online shops; ANA Duty-Free Shop, ANA Arrival Duty-Free Shop, Fuchsia by Peach Duty Free Shop, and Burberry. Please confirm your request and click "Proceed to Membership Cancellation."

    (3) Completion of Your Membership Cancellation

    (3) Completion of Your Membership Cancellation

    Our system will send you an automated message upon the completion of your membership cancellation.

    If you are currently subscribing to our mail magazines, because of the timing of the membership cancellation process, you may continue to receive a few more mail magazines from us after you cancel your membership. We are sorry for any inconvenience caused.